This position is assigned to provide technical and applications support to our installed Flow cytometry customer base as well as potential customers
KEY RESPONSIBILITIES
Assist the pre-sales process by demonstrating the technical advantages of BDB products to field staff and customers – seminars, webex and coordination of demonstrations to be run locally
Work with marketing department and sales staff to ensure BDB provides excellent customer support for Flow Cytometry
Work with customers to fully understand the Flow Cytometry technology and help define experimental protocols for Flow Cytometry
Act as a primary technical resource for Sales and Marketing
Provide marketing department with applications advice, ensuring products are targeted well and the most appropriate product is sold in order to satisfy the customers needs and expectation
Resolving technical queries quickly and expertly either over the phone or visiting a customer site
Conducting customer training of instrument, software, reagent and consumable systems where applicable
Conducting workshops highlighting the technical advantages of BDB Flow Cytometry technology
Identify faulty reagents, processes or hardware where they adversely effect system performance
Assist customers to utilise instrument and reagent systems both efficiently and effectively so as to maximise customer satisfaction as well as revenues for BDB
Conducting in-house training of Sales, Marketing and Support staff wherever a need is identified
Facilitating and co-ordinating product trials locally
Identify market potential for new products and explore new opportunities by closely aligning with field sales and our customers
SKILLS AND ABILITIES
1.Masters Degree (MS) in a scientific discipline (Cell biology, Clinical medicine preferred).
2.Excellent scientific skills in the areas of Flow Cytometry
